Cancellation Policy

Last updated November 01, 2018 

BestNhaTrang com allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. The Super Strict cancellation policies apply to special circumstances and are by invitation only. The Long Term cancellation policy applies to all reservations of 28 nights or more. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A host will be able to see the number of reservations a guest has canceled over the previous 12 months when the guest submits a request to book.

Flexible: Full refund within limited period

  • Cleaning fees are always refunded if the reservation is canceled before check-in.The BestNhaTrang service fee is refundable, up to 3 times per year, within 48 hours of booking. Separately, if a guest cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the BestNhaTrang service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  • f there is a complaint from either party, notice must be given to BestNhaTrang within 24 hours of check-in.
  • BestNhaTrang will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by BestNhaTrang for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Moderate: Full refund within limited period

Cleaning fees are always refunded if the reservation is canceled before check-in.

  • The BestNhaTrang service fee is refundable, up to 3 times per year, within 48 hours of booking. Separately, if a guest cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the BestNhaTrang service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to BestNhaTrang within 24 hours of check-in.
  • BestNhaTrang will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by BestNhaTrang for any other reason permitted under the Terms of Service. Please review these exceptions.

Strict (grace period): Full refund if cancellation is within 48 hours of booking

  • Cleaning fees are always refunded if the reservation is canceled before check-in.
  • The BestNhaTrang service fee is refundable, up to 3 times per year, within 48 hours of booking. Separately, if a guest cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the BestNhaTrang service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to BestNhaTrang within 24 hours of check-in.
  • BestNhaTrang will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by BestNhaTrang for any other reason permitted under the Terms of Service. Please review these exceptions.

Super Strict 30 Days: 50% refund up until 30 days prior to check in

Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.

  • Cleaning fees are always refunded if the reservation is canceled before check-in.
  • The BestNhaTrang service fee is refundable, up to 3 times per year, within 48 hours of booking. Separately, if a guest cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the BestNhaTrang service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to BestNhaTrang within 24 hours of check-in.
  • BestNhaTrang will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by BestNhaTrang for any other reason permitted under the Terms of Service. Please review these exceptions.

Super Strict 60 Days: 50% refund up until 60 days prior to check in

Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.

  • Cleaning fees are always refunded if the reservation is canceled before check-in.
  • The BestNhaTrang service fee is refundable, up to 3 times per year, within 48 hours of booking. Separately, if a guest cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the BestNhaTrang service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
    If there is a complaint from either party, notice must be given to BestNhaTrang within 24 hours of check-in
  • BestNhaTrang will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by BestNhaTrang for any other reason permitted under the Terms of Service. Please review these exceptions.

Long Term: First month not refundable, 30 day notice for cancellation

Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.

  • Cleaning fees are always refunded if the reservation is canceled before check-in.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to BestNhaTrang within 24 hours of check-in.
  • BestNhaTrang will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by BestNhaTrang for any other reason permitted under the Terms of Service. Please review these exceptions.
If you have any questions concerning our return policy, please contact us at:
+84 93 5769916
support@bestnhatrang.com